Terms & Conditions
Shan Multi Hospital & Research Centre – The Medicity Hospital (“Shan Multi Hospital & Research Centre”) offers the facility of clinical consultation and booking of other clinical and care services (“Services”) through its official website – http://shanmultihospital.com/. The following terms and conditions govern all your transactions with respect to the Services including online appointment booking, payments, refunds, and any other transactions through the website or its authorized third-party platforms.
The Services available on the website do not in any way constitute an invitation or recommendation to avail them. The Services provided through the website are not intended to substitute a face-to-face consultation with a health practitioner. Shan Multi Hospital & Research Centre advises all users to make independent determinations regarding the accuracy, usefulness, and suitability of the information before relying upon it.
1. Availability, Appointment, Rescheduling and/or Cancellation
Services shall be available for various specialties, consultations, and investigations as per the fees listed on the website.
The availability of a specific doctor, physician, or investigation depends on their schedule and facility availability. Confirmation of appointments will be communicated via SMS and/or email. Shan Multi Hospital & Research Centre reserves the right to reschedule or cancel appointments without prior notice.
Appointment times are indicative and may vary depending on operational conditions. If a patient is absent at the scheduled time, the appointment will be deemed cancelled.
2. User Submissions/Disclosures
Users are required to submit relevant personal and clinical information through the website for seeking appropriate advice related to the patient’s condition. This may include details such as name, age, gender, address, clinical history, investigation reports, prescriptions, and contact details.
You must ensure that all information provided is complete, true, and accurate. If any information is found to be false, incomplete, or misleading, Shan Multi Hospital & Research Centre reserves the right to cancel the appointment without any liability.
The information provided may be used for analysis, research, training, or shared (where required) with affiliates, agents, or government authorities.
Shan Multi Hospital & Research Centre or its representatives may contact you for service-related purposes, including follow-up after consultation or diagnosis.
Your login credentials and any verification details (such as OTPs) must be kept confidential. The hospital will not be responsible for any unauthorized access or disclosure of medical information caused by sharing such credentials with third parties.
All uploaded reports and prescriptions may be retained or removed as per the hospital’s data retention policy, generally within three years of upload.
3. Mode of Communication
Consultations and Services shall be provided either in-person or through telephonic/online communication if applicable. Please ensure proper connectivity and availability when opting for remote consultation.
As online consultations do not include physical examination, opinions are based solely on the information shared by the user.
The advice provided online must be clinically correlated by a qualified practitioner during any physical examination.
Shan Multi Hospital & Research Centre shall not be liable for any misdiagnosis, misinterpretation, or error resulting from incomplete or false information, suppression of facts, or failure to follow the doctor’s advice.
These Services are not meant for emergencies or life-threatening situations. In such cases, please visit the nearest hospital immediately.
4. Cookies
For improving user experience and storing preferences, browsing activities, and behavior on the website, Shan Multi Hospital & Research Centre may use “Cookies.” Cookies are small data files stored on your web browser. By visiting our website, you consent to our use of cookies in accordance with our privacy practices.
5. Service Fees & Prescription Letter
The Services are available upon payment of the applicable consultation fees (“Service Fees”). Prescriptions, consultation reports, or summaries shall be provided through the website only after receipt of the Service Fees.
6. Electronic Payments and Refunds
Online payments for Services can be made using debit/credit cards, internet banking, or UPI via our trusted payment gateway partners.
Shan Multi Hospital & Research Centre will not be responsible for incorrect, unauthorized, or fraudulent payment details provided by users. Please ensure you use payment methods lawfully owned by you.
The hospital maintains confidentiality of all payment data, sharing it only with authorized entities or when required by law.
Refunds may be processed in the following cases:
(i) Appointment cancelled by the hospital or by the user;
(ii) Prescription or report not made available as promised.
Refunds, once approved, will be processed within 15 working days.
7. Use of Content - Copyright
Shan Multi Hospital & Research Centre owns all intellectual property on the website, including text, graphics, software, logos, trademarks, and content. No material from this website may be copied, modified, distributed, or reproduced without prior written permission.
8. Privacy and Security
The hospital uses industry-standard encryption and security protocols to protect your data. While all reasonable precautions are taken to ensure data safety, users acknowledge that online systems are subject to security risks beyond the hospital’s control. Shan Multi Hospital & Research Centre shall not be liable for any loss caused by external breaches.
9. Privacy Policy
When you access the Services, you may be asked to provide personal or sensitive information such as name, contact details, demographic data, medical history, diagnostic reports, or prescriptions.
All information is provided voluntarily and may be used for the following purposes:
Providing healthcare and diagnostic Services;
Research, statistical analysis, and business intelligence in anonymized form;
Contacting users for new Services, feedback, or updates;
Improving product design and functionality.
Information freely available in the public domain or under applicable laws is not considered personal or sensitive data.
Shan Multi Hospital & Research Centre assures that all such data shall be used responsibly and in compliance with legal requirements.
10. Indemnity
You agree to indemnify and hold harmless Shan Multi Hospital & Research Centre and its doctors from any claims, losses, or damages resulting from:
- Incorrect or incomplete clinical information provided by you;
- Misinterpretation or failure to follow medical advice;
- Unauthorized payment transactions or data misuse caused by you.
11. Disclaimer
Shan Multi Hospital & Research Centre provides all Services on an “as is” basis without any warranties, express or implied. The hospital is not responsible for third-party misuse of data or actions beyond its control.
The hospital never requests payments into individual or personal accounts. All payments must be made only through the official website or payment link. For assistance, contact +91-7827063384 or email info@shanmultihospital.com
12. Limitation of Liability
Under no circumstances shall Shan Multi Hospital & Research Centre be liable for any direct, indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits, arising from the use of the Services. The hospital reserves the right to refuse or discontinue Services for unethical or non-compliant conduct.
13. Modification of Terms
Shan Multi Hospital & Research Centre may revise these terms and conditions at any time without prior notice. Please review the most recent version before using the Services. Continued use of the website implies acceptance of the modified terms.
14. General Terms
These Terms & Conditions are governed by the laws of India and subject to the exclusive jurisdiction of the courts at Amroha, Uttar Pradesh.
The relationship between users and the hospital is on a principal-to-principal basis; no agency or employment relationship is created.
Users must be above 18 years of age and legally competent to enter into this agreement.
By clicking “I Agree” or proceeding to use the Services, you confirm that you have read, understood, and accepted these Terms & Conditions.
For any assistance or clarification, please contact:
Shan Multi Hospital & Research Centre
77 Kasba Dhakka, Tehsil Hasanpur, District Amroha – 244241, Uttar Pradesh, India
Phone: +91-7827063384
Email: info@shanmultihospital.com
Website: http://shanmultihospital.com/
